About a month ago, as I was reviewing my Visa charges, I noticed that I was being billed for Humana supplemental Medicare insurance. This surprised me as I had switched to a Medicare Advantage plan with a different provider in December, effective Jan 1, 2022. Everything involved in that switchover – including changing the billing for my few prescription medications – went smoothly, so I discarded my Humana card.<\/p>\n\n\n\n
Well, not totally smoothly, I guess. As soon as I realized that I was being charged for coverage that didn’t actually exist, I canceled the automatic billing via the Humana website (which confirmed that I had “no active policies”), to avoid incurring more charges. Then I tried to call the Humana “customer care center” to get a refund. That so-called “customer care center” was simply a series of about 8 upsell opportunities, via a robot. I tried, about 8 times, to get through to a real person, without success. Frustrated, I started swearing at the robot. She chided me for using “inappropriate language” and diverted my call to an escort service.<\/p>\n\n\n\n
That’s right, folks, Humana hooked me up with a hooker.<\/p>\n\n\n\n
It would be hilarious if if wasn’t so damn infuriating.<\/p>\n\n\n\n
Today I decided to file a claim through Visa. I was actually able to talk to a person there and, surprisingly, she was able to immediately get a Humana person on the line. I explained the situation and after being switched to another real person and explaining the situation again, was able to achieve the promise of satisfaction.<\/p>\n\n\n\n
But only a promise. The situation, as I understand it, is that my health insurance was canceled, effective 1\/1\/2022, as I expected. But for reasons that are unclear, I continued to be billed for the now non-existent coverage. That is bad enough, but because the coverage was no longer in effect, a check would have to be sent to my address on file, which is no longer valid (and hasn’t been valid for about 8 years – I guess that shows how healthy I have been as they have never had to send anything to my invalid address). To change the address is a separate request that she, as a “customer service specialist” was not authorized to perform. She would have to open a second customer care case and escalate it to a higher level to correct my address before she could issue a check!<\/p>\n\n\n\n
I have a feeling that it will be months before I see that money.<\/p>\n\n\n\n
Just insane.<\/p>\n\n\n\n
But the hooker was very nice. Thanks, Humana. I will send you the bill.<\/p>\n","protected":false},"excerpt":{"rendered":"
About a month ago, as I was reviewing my Visa charges, I noticed that I was being billed for Humana supplemental Medicare insurance. This surprised me as I had switched to a Medicare Advantage plan with a different provider in December, effective Jan 1, 2022. Everything involved in that switchover – including changing the billing … Continue reading