My Visa account got hacked in early January. The hacker did the “can’t remember password” thing and managed to guess the answers to my (so-called) security questions, then changed my password. I was notified by email that my password had changed, but didn’t read the message until nearly a day after it happened. I immediately called and informed the company that the password change was NOT authorized. They immediately cancelled the card and I was relieved to see no unauthorized purchases. I thought I had dodged an identity theft bullet.<\/p>\n
However…<\/p>\n
When I got my new card and logged in for the first time – about 5 days later – I noticed that my miles had not transferred. I called the company again and they assured me that the miles would appear, but might take a few more days.<\/p>\n
Fast forward…<\/p>\n
I accessed my account yesterday with the thought that I would redeem some miles for airline tickets I had recently purchased. But the miles were not there. Third call to Visa. The miles were gone – looted by the January hacker. 55,000 miles used to buy $500 in Best Buy gift cards and 49,000 miles transferred to another account. Over $1000 stolen. I guess thieves no longer need the card; they can just take the miles.<\/p>\n
Visa said I will get the miles back. Meanwhile they have added another layer of security to my account.<\/p>\n
But someone out there has acquired some fine electronics at Best Buy, courtesy of Visa.<\/p>\n","protected":false},"excerpt":{"rendered":"
My Visa account got hacked in early January. The hacker did the “can’t remember password” thing and managed to guess the answers to my (so-called) security questions, then changed my password. I was notified by email that my password had changed, but didn’t read the message until nearly a day after it happened. I immediately … Continue reading